topic Re: Stevenage internet down chells area in Broadband

Stevenage internet down chells area

Kirst778i — Wed, 22 Jul 2026 00:42:22 GMT

Everything saying good but no Internet

Re: Stevenage internet down chells area

Robyn-26 — Wed, 22 Jul 2026 00:43:33 GMT

St. Nicks area too

Re: Stevenage internet down chells area

Daniel0210 — Wed, 22 Jul 2026 03:19:24 GMT

@Kirst778i @Robyn-26
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Stevenage internet down chells area

Robh121 — Wed, 22 Jul 2026 17:53:59 GMT

No internet connection in chells.

Re: Stevenage internet down chells area

caesarome — Wed, 22 Jul 2026 18:40:05 GMT

@Robh121

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Stevenage internet down chells area

Robh121 — Wed, 22 Jul 2026 19:33:18 GMT

Thanks. I have tried everything on this already. It was working perfectly fine last night. It was only installed yesterday. It is now sending me a replacement sky streaming pick as that's what it thinks the issue is.

Re: Stevenage internet down chells area

Robh121 — Fri, 24 Jul 2026 06:56:11 GMT

Got back up and running yesterday, must have been internet down for the area but was not registered on the system.