topic Re: My box in Broadband https://helpforum.sky.com/t5/Broadband/My-box/m-p/5325576#M580734 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4737070">@Teresa77</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 22 Jul 2026 18:08:21 GMT GD1 2026-07-22T18:08:21Z My box https://helpforum.sky.com/t5/Broadband/My-box/m-p/5325561#M580731 <P>The power is green. Internet is no light Wi-Fi is green and voice is red</P> Wed, 22 Jul 2026 17:49:07 GMT https://helpforum.sky.com/t5/Broadband/My-box/m-p/5325561#M580731 Teresa77 2026-07-22T17:49:07Z Re: My box https://helpforum.sky.com/t5/Broadband/My-box/m-p/5325576#M580734 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4737070">@Teresa77</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 22 Jul 2026 18:08:21 GMT https://helpforum.sky.com/t5/Broadband/My-box/m-p/5325576#M580734 GD1 2026-07-22T18:08:21Z