topic Re: Slow/No connection in Broadband

Slow/No connection

HouseofJeffreys — Wed, 22 Jul 2026 13:45:18 GMT

Despite it saying there are no issues and the speed into the hub is good, it's not. We can't even stream a film. Everything drops out and shows either a poor or no connection.

I'm pulling my hair out!

Re: Slow/No connection

jamesn123 — Wed, 22 Jul 2026 14:59:00 GMT

Hi @HouseofJeffreys

Have you tried running through these help articles? https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Slow/No connection

HouseofJeffreys — Wed, 22 Jul 2026 16:35:34 GMT

I haven't recently but, I will give it another try.
Thanks