topic Re: Broadband/Router drop out. in Broadband

Broadband/Router drop out.

Lordbasil — Tue, 21 Jul 2026 20:01:53 GMT

Ongoing issue withe the title of this post.

Of the 3 router lights (power, internet & wifi) than are normally lit my router loses connection to network intermittently and only the 1 green power light stays on whilst the router re-boots. Then all 3 green lights come back on.

I had BT Openreach out last Monday to assess my issue - he says it's not a line fault - he also showed me that IF the internet went down I should still have green power & wifi lights showing on router - the fact I haven't suggests am ISP issue.

I've had a new router, ethernet cables & TP powerline adapter installed and still same fault

BT guy said maybe a feedback from the environment maybe the cause.

On the router logs it does mention ntp1.isp.sky.com (hub actively querying Sky's network to set correct time - Is this a possible cause?

Any one any ideas or pointers?

Re: Broadband/Router drop out.

Brill+Gill — Wed, 22 Jul 2026 08:05:46 GMT

Hi @Lordbasil, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband/Router drop out.

Lordbasil — Wed, 22 Jul 2026 14:57:05 GMT

Not had any contact from them s of yet

Re: Broadband/Router drop out.

Coley-W95 — Wed, 22 Jul 2026 15:19:11 GMT

Hi there @Lordbasil We sent an invite to chat to yourself yesterday but we haven't had a reply. Have you checked your community settings to make sure that you don't have private messages switched off?

I’ve escalated your post to our Community Messaging team again who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141