topic Connection in Broadband

Connection

JackieOrvis — Wed, 22 Jul 2026 13:50:19 GMT

Hi my broadband keeps dropping out, Also I can not connect any of gadgets to my broadband WiFi from my bedroom

Re: Connection

jamesn123 — Wed, 22 Jul 2026 14:57:57 GMT

When it drops out, do you notice any lights change on your hub? Have you tried the Sky line test to see if it flags any drops?

As for not being able to connect any device in your bedroom, this is likely a WiFi range issue. You can get WiFi extenders from Sky if you have the WiFi Max addon.

Re: Connection

JackieOrvis — Wed, 22 Jul 2026 15:16:53 GMT

Hi yes the light changes to red

Not tried what you sergested how do I go about doing that ?

Thank you Jackie 😊

Re: Connection

jamesn123 — Wed, 22 Jul 2026 15:23:40 GMT

Hi @JackieOrvis

Head over to this link https://www.sky.com/servicechecker

Or on the My Sky app go to the broadband area and run a line test.