topic Re: Wifi issues in Broadband

Wifi issues

Aidan93 — Wed, 22 Jul 2026 12:21:57 GMT

My wifi isnt commecting to the internet and when ive run the test and rest my router its saying the internet is fine but the wifi isnt

Re: Wifi issues

GD1 — Wed, 22 Jul 2026 12:23:26 GMT

@Aidan93 Which area are you in?

Re: Wifi issues

Aidan93 — Wed, 22 Jul 2026 12:24:43 GMT

Huddersfield HD2

Re: Wifi issues

GD1 — Wed, 22 Jul 2026 12:25:43 GMT

@Aidan93 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.