topic Re: Returns label in Broadband

Returns label

Laura052 — Wed, 22 Jul 2026 10:50:59 GMT

I need a returns label and i'm not getting any results and i'm defo not paying off it either

Re: Returns label

Daniel0210 — Wed, 22 Jul 2026 11:28:20 GMT

Presumably you need to return a hub?

If you’ve cancelled successfully Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returns label

caesarome — Wed, 22 Jul 2026 12:22:20 GMT

@Laura052

If you are returning a hub does anything show here regarding the return packaging:

https://www.sky.com/ordertracking

Re: Returns label

Laura052 — Fri, 24 Jul 2026 10:59:50 GMT

Hi i have tried everything it says , I clicked on the postoffice link and the button where it says create your own label well that button won't click on . The postwoman tried it also , so i have did everything I even tried to pay for the postage myself but they need an adress to send it so could someone please help me before I get charged for the box

Re: Returns label

caesarome — Fri, 24 Jul 2026 12:21:59 GMT

@caesarome wrote:

@Laura052

If you are returning a hub does anything show here regarding the return packaging:

https://www.sky.com/ordertracking

Re: Returns label

Laura052 — Sun, 26 Jul 2026 09:00:14 GMT

I've tried everything and still can't get a returns label now I have just received an email telling me that if I dont return it by August I'm getting charged £67 . This is ridiculous and I spent about 2 hrs trying to speak with a human on Friday afternoon there and all I got was redirected to that site where you are forwarded to the post office where it won't click on the "Create label" button , so if there is no way of getting one I will need to try and take this matter further as I won't be the only person trying to do this, Seriously thanks for taking the time to reply to me

Re: Returns label

Laura052 — Sun, 26 Jul 2026 09:03:04 GMT

Could you possibly get me an address and I will pay the postage for it to be returned thanks

Re: Returns label

caesarome — Sun, 26 Jul 2026 09:09:03 GMT

Lets start from the beginning @Laura052 . are you trying to return a broadband hub because you are leaving Sky Broadband ?