topic Re: WIFI not connecting in Broadband https://helpforum.sky.com/t5/Broadband/WIFI-not-connecting/m-p/5325051#M580426 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3377778">@Janetmay</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR /><STRONG>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</STRONG></P> Wed, 22 Jul 2026 10:59:47 GMT GD1 2026-07-22T10:59:47Z WIFI not connecting https://helpforum.sky.com/t5/Broadband/WIFI-not-connecting/m-p/5325048#M580423 <P>I am unable to connect to WiFi service says all is fine and fixed being presented are for connecting L to phone but I have faster fibre and fixes not working.</P><P>i work from home and this is impacting my ability to work</P><P>&nbsp;</P> Wed, 22 Jul 2026 10:59:02 GMT https://helpforum.sky.com/t5/Broadband/WIFI-not-connecting/m-p/5325048#M580423 Janetmay 2026-07-22T10:59:02Z Re: WIFI not connecting https://helpforum.sky.com/t5/Broadband/WIFI-not-connecting/m-p/5325051#M580426 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3377778">@Janetmay</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR /><STRONG>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</STRONG></P> Wed, 22 Jul 2026 10:59:47 GMT https://helpforum.sky.com/t5/Broadband/WIFI-not-connecting/m-p/5325051#M580426 GD1 2026-07-22T10:59:47Z