https://helpforum.sky.com/t5/Broadband/States-internet-connected-but-nothing/m-p/5324973#M580351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4736466">@Gemma8626</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR /><STRONG>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</STRONG></P> Wed, 22 Jul 2026 10:46:24 GMT GD1 2026-07-22T10:46:24Z https://helpforum.sky.com/t5/Broadband/States-internet-connected-but-nothing/m-p/5324970#M580349 <P>Tried to check WiFi connection and claims good on all devices yet cannot do nothing on mobile phone or smart tvs so how can the WiFi connection be fine? Having to use mobile data to connect to start thus chat regarding internet I'm paying for&nbsp;</P> Wed, 22 Jul 2026 10:45:04 GMT https://helpforum.sky.com/t5/Broadband/States-internet-connected-but-nothing/m-p/5324970#M580349 Gemma8626 2026-07-22T10:45:04Z https://helpforum.sky.com/t5/Broadband/States-internet-connected-but-nothing/m-p/5324973#M580351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4736466">@Gemma8626</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR /><STRONG>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</STRONG></P> Wed, 22 Jul 2026 10:46:24 GMT https://helpforum.sky.com/t5/Broadband/States-internet-connected-but-nothing/m-p/5324973#M580351 GD1 2026-07-22T10:46:24Z