Red light for internet

Alex9302 — Wed, 22 Jul 2026 10:40:44 GMT

I've turned off the internet from the mains, reset it from the back of the box and the light is still red for internet. Showing as green for power and WiFi. No current known issues in my area but it isn't responding.

Re: Red light for internet

GD1 — Wed, 22 Jul 2026 10:42:43 GMT

@Alex9302 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: Red light for internet in Broadband

Red light for internet

Re: Red light for internet