topic Red lights on WiFi box in Broadband

Red lights on WiFi box

Claire031 — Wed, 22 Jul 2026 10:31:03 GMT

I have no WiFi connection but sky saying everything looks good?!

Re: Red lights on WiFi box

GD1 — Wed, 22 Jul 2026 10:32:19 GMT

@Claire031 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Red lights on WiFi box

Wendyty- — Wed, 22 Jul 2026 10:33:31 GMT

Mines same ive ran a WiFi test on sky app and it says everything looks good but it deffo isnt ive no WiFi at all So the run test on app is false

Re: Red lights on WiFi box

Wendyty- — Wed, 22 Jul 2026 10:35:00 GMT

Done all that u have said and still no wifi and sky app says everything is fine Seems sky are lying Alot of people look like they having same problem no wifi but app says fine

Re: Red lights on WiFi box

Naomi_- — Wed, 22 Jul 2026 10:35:45 GMT

We've got 2 whole villages saying sky has gone down so hopefully sky sorts it soo

Re: Red lights on WiFi box

GD1 — Wed, 22 Jul 2026 10:37:09 GMT

@Wendyty- Pl,ease see the part in bold, you will need to re-run the test.

Re: Red lights on WiFi box

Wendyty- — Wed, 22 Jul 2026 10:53:34 GMT

I have so what else?? Still no wifi

Re: Red lights on WiFi box

Wendyty- — Wed, 22 Jul 2026 10:54:57 GMT

Funny how a villages almost 15 miles apart are effect with no wifi!