topic Re: Broadband down in Broadband

Broadband down

Andrea532 — Wed, 22 Jul 2026 10:24:12 GMT

WiFi down, tests say no issues across the board, but broadband hub is showing two orange lights. Have the circling of doom only TV screen.

Re: Broadband down

Sdpnk — Wed, 22 Jul 2026 10:26:11 GMT

Just checked mine on app and says no issues but flashing green on hub

Re: Broadband down

GD1 — Wed, 22 Jul 2026 10:26:43 GMT

@Andrea532 @Sdpnk First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband down

Andrea532 — Sun, 26 Jul 2026 04:03:45 GMT

Thank you for the response. Turned out there was a fault, caused by work being done: quite a few people had issues, which was later recognised by Sky.

Ps. I had already done the things you suggested. Thank you anyway.