topic No internet no wifi in Broadband

No internet no wifi

Sam401 — Wed, 22 Jul 2026 09:57:39 GMT

No internet light on , can't get internet or wifi

Re: No internet no wifi

GD1 — Wed, 22 Jul 2026 10:06:18 GMT

@Sam401 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet no wifi

AmarRai — Wed, 22 Jul 2026 10:51:31 GMT

I'm having the same issue. Got slow pulsin green light on my sky router. Did the broadband test on provided link and also checked service status and it says all good but internet/wifi clearly isn't working. Checked the wire connection through router and that is also not working.