https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5324836#M580244 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4736216">@Krista70</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 22 Jul 2026 09:27:52 GMT caesarome 2026-07-22T09:27:52Z https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5324767#M580214 Our router is not showing up on any devices. I have reset the router and then unplugged it. All green lights are showing but it is not showing on any devices in the house Wed, 22 Jul 2026 07:55:10 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5324767#M580214 Krista70 2026-07-22T07:55:10Z https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5324836#M580244 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4736216">@Krista70</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 22 Jul 2026 09:27:52 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5324836#M580244 caesarome 2026-07-22T09:27:52Z