https://helpforum.sky.com/t5/Broadband/Connectivity-issues/m-p/5324828#M580239 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4736259">@Ellen24</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Wed, 22 Jul 2026 09:21:09 GMT caesarome 2026-07-22T09:21:09Z https://helpforum.sky.com/t5/Broadband/Connectivity-issues/m-p/5324804#M580229 <P>The WiFi signal continually drops out, disconnecting devices each time this happens. It happens 20-30 times per day and is incredibly poor.&nbsp;<BR />When signing up for the broadband with you, there was a £70 voucher incentive, a big reason why I chose Sky, but I have no heard anything about claiming this.&nbsp;<BR />please help with these two issues&nbsp;</P> Wed, 22 Jul 2026 08:54:35 GMT https://helpforum.sky.com/t5/Broadband/Connectivity-issues/m-p/5324804#M580229 Ellen24 2026-07-22T08:54:35Z https://helpforum.sky.com/t5/Broadband/Connectivity-issues/m-p/5324828#M580239 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4736259">@Ellen24</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Wed, 22 Jul 2026 09:21:09 GMT https://helpforum.sky.com/t5/Broadband/Connectivity-issues/m-p/5324828#M580239 caesarome 2026-07-22T09:21:09Z