topic Re: Broadband not working in Broadband

Broadband not working

ES23 — Wed, 22 Jul 2026 08:04:19 GMT

There are normally 4 green lights showing on my router namely: power broadband, service and ethernet. All lights are on except the broadband. I am unable to connect to the Internet now. How can this be resolved please?

Re: Broadband not working

GD1 — Wed, 22 Jul 2026 08:08:16 GMT

@ES23 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working

ES23 — Sun, 26 Jul 2026 19:38:51 GMT

Thank you