Incredibly slow/poor connection

Sol3 — Wed, 22 Jul 2026 05:38:23 GMT

Wifi out of use/not functional for two months, after finally having your engineers reboot it, the connection is way below average.

Re: Incredibly slow/poor connection

Me134 — Wed, 22 Jul 2026 06:59:56 GMT

@Sol3 wrote:
Wifi out of use/not functional for two months, after finally having your engineers reboot it, the connection is way below average.

The connection to the router or to the wifi, as the two are totally different issues? If wifi then there is no such thing as an average as there are far too many variables.

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

We're only other customers here, like yourself by the way so they're not 'our engineers'.

topic Re: Incredibly slow/poor connection in Broadband

Incredibly slow/poor connection

Re: Incredibly slow/poor connection