topic Re: Internet down in Broadband

Internet down

Rachelmanning — Tue, 21 Jul 2026 23:47:18 GMT

My Internet just stop working and now it won't start working.

Re: Internet down

Joanneboug — Tue, 21 Jul 2026 23:54:52 GMT

Mine stopped and won't come on again as well but when I do the check it's saying everything looks good

Re: Internet down

OneNess — Wed, 22 Jul 2026 00:13:04 GMT

Same here. Tw15 area, **bleep**ing me off. This app is rubbish too.

Re: Internet down

SSA14 — Wed, 22 Jul 2026 00:13:30 GMT

Same area as me same issues. TW15

Re: Internet down

LizLe — Wed, 22 Jul 2026 00:14:15 GMT

Aha so I'm not the only one. **bleep**.

Re: Internet down

OneNess — Wed, 22 Jul 2026 00:16:22 GMT

Annoying, tw15 area , can't call till morning. This App is **bleep** too

Re: Internet down

SSA14 — Wed, 22 Jul 2026 00:17:26 GMT

App is just as **bleep** as their service. I have run the test 5x and every single time it says everything is fine when its clearly **bleep** not. Will be chasing compensation

Re: Internet down

Maxim79 — Wed, 22 Jul 2026 00:21:17 GMT

Well Sky we can't all be imagining our Internet is down whilst you tell us it isn't. Will be looking for a new provider in the morning.

Re: Internet down

OneNess — Wed, 22 Jul 2026 00:21:52 GMT

Could be scheduled maintenance

Re: Internet down

SSA14 — Wed, 22 Jul 2026 00:22:45 GMT

100% this is what annoys me with the App, I run a test when everything is working fine and App says issues with your wifi... now nothing is working the app is telling me everything is fine... make it make sense lol

Re: Internet down

SSA14 — Wed, 22 Jul 2026 00:23:18 GMT

Would be notified if it was scheduled maintenance on app or text

Re: Internet down

OneNess — Wed, 22 Jul 2026 00:23:33 GMT

Could be scheduled maintenance as mentioned in a pinned post 2025 lol

Re: Internet down

OneNess — Wed, 22 Jul 2026 00:25:03 GMT

Well. I'm calling them in morning...we'll need look for number now considering ITS NOT IN HERE WHICH IS BLEEPING PATHETIC.... ISN'T IT SKY !!!! 😐😐😬

Re: Internet down

OneNess — Wed, 22 Jul 2026 00:26:45 GMT

When I do a like ...it tells me " sorry you don't have access to this page" Goes to show how **bleep** this APP IS

Re: Internet down

Daniel0210 — Wed, 22 Jul 2026 03:31:00 GMT

All

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Internet down

LizLe — Thu, 23 Jul 2026 00:27:58 GMT

I know this happens but it usually doesn't take 3 hours to get back up. Is there a schedule, somewhere so we're not constant fed up? It's happened again today

Re: Internet down

OneNess — Thu, 23 Jul 2026 02:19:59 GMT

Yes . getting **bleep** off now...if it happens regularly this week I'm going to not continue my contract later and cancel my bank payments. Are you READING THIS SKY !!???? Is back on now 😤😤😤

Re: Internet down

Daniel0210 — Thu, 23 Jul 2026 03:03:31 GMT

@OneNess wrote:

and cancel my bank payments.

@OneNess

No isp guarantees 24/7 coverage. Maintenance has to take place at some time and better it's in the early hours of the morning than early afternoon for example.

Frustrating as it sounds cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems.

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.

Re: Internet down

OneNess — Thu, 23 Jul 2026 03:46:10 GMT

Does not bother me at all. Done before. No problems