topic Re: No internet. in Broadband

No internet.

JoshuaT92 — Tue, 21 Jul 2026 23:38:27 GMT

Service checker says everything is fine but I have no internet. Not even to devices wired into router. It stopped for a couple hours the other day in the morning. And now at 12:30. No service at all. Restarting and checking connections doesn't fix it.

Re: No internet.

LesleyD3 — Tue, 21 Jul 2026 23:41:32 GMT

Me too!

Re: No internet.

Lew2708 — Tue, 21 Jul 2026 23:45:34 GMT

I'm having the same issue. Incredibly frustrating for someone who works from home at night.

Re: No internet.

Jordanlova123 — Tue, 21 Jul 2026 23:46:42 GMT

I have the same issue no internet or phone line. Service checker app everything is ok. Wast stream movie when it suddenly stopped? Is there a nationwide problem?

Re: No internet.

robsd — Tue, 21 Jul 2026 23:55:35 GMT

Same here

Re: No internet.

Razneer — Tue, 21 Jul 2026 23:57:27 GMT

Same here in London

Re: No internet.

ElizabethG73 — Wed, 22 Jul 2026 00:08:42 GMT

Same here in Stevenage. Have rebooted everything but still no internet although their service checker says everything is working okay

Re: No internet.

SSA14 — Wed, 22 Jul 2026 00:08:55 GMT

I’m in the same boat down in West London. I’ve run service check multiple times via sky app and it always says everything’s fine when it clearly isn’t. Seems a pretty big issues

Re: No internet.

Skyrubbishlol — Wed, 22 Jul 2026 00:09:31 GMT

Having same issue no internet light on hub. Have disconnected from mains and restarted about 5 times. Have also reset hub still no joy. Useless mysky app is saying everything is fine lol. Rubbish

Re: No internet.

Zens — Wed, 22 Jul 2026 00:15:37 GMT

Same here near heathrow airport . Went off sudenly before midnight was in middle doing assessment for on line course. so looks like lost all work i have done and will need to re do it all again so not happy so will now miss submission date.. not help as acording sky tes everythin ok which clearl is not ok as still at 01:14 no internet or dky glass absoloue joke seriously thinkingof canceling my Sky contract..

Re: No internet.

Skyrubbishlol — Wed, 22 Jul 2026 00:18:27 GMT

Yes seems like some issues with sky internet. Posting from Ashford, Surrey. Sky is an actual joke

Re: No internet.

Daniel0210 — Wed, 22 Jul 2026 03:33:55 GMT

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No internet.

Ann11 — Wed, 22 Jul 2026 04:03:25 GMT

Same here in Uxbridge no Internet but my sky app no problem in your area