No signal

Peter384 — Tue, 21 Jul 2026 21:10:44 GMT

Streaming tv and all of a sudden no signal. Devices can still see the router but there is no signal, opened unit is red on LOS LED

Re: No signal

caesarome — Tue, 21 Jul 2026 21:22:09 GMT

@Peter384

As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic No signal in Broadband

No signal

Re: No signal