topic Re: No router, left without broadband! in Broadband

No router, left without broadband!

VickiCB — Tue, 21 Jul 2026 13:08:13 GMT

We have been forced to move from copper to fibre broadband with Sky. Open reach completed the installation today and we are now active. However, Sky failed to send out a router, apparently they have a lot of problems with the routers being issued. I am going around in circles and being blatantly lied to about when I will receive a router and I now have no WiFi and can't work. Has anyone else had this problem recently and how long did it take to receive a router?

Re: No router, left without broadband!

2muchTV — Tue, 21 Jul 2026 13:19:35 GMT

@VickiCB are you not able to use the old Sky router with an ethernet cable?

Re: No router, left without broadband!

VickiCB — Tue, 21 Jul 2026 13:39:17 GMT

No as the copper cables have been disconnected and the old router will not work.

Re: No router, left without broadband!

GD1 — Tue, 21 Jul 2026 13:56:22 GMT

@VickiCB Which router do you have from the image attached

Re: No router, left without broadband!

VickiCB — Tue, 21 Jul 2026 14:14:16 GMT

Sky q hub

Re: No router, left without broadband!

Daniel0210 — Tue, 21 Jul 2026 14:31:34 GMT

@VickiCB

You should have received an email from Sky ages ago and Sky Q hubs have been phased out. The Sky Q hubs no longer receive security updates (since the New Year) and were being replaced free of charge. Mine was replaced in February 2025 for a Sky Broadband Hub.

Re: No router, left without broadband!

Edgar5 — Tue, 21 Jul 2026 17:06:44 GMT

I have same problem today. Until now I haven't any helps from the poor supplier.

Re: No router, left without broadband!

caesarome — Tue, 21 Jul 2026 17:11:52 GMT

@VickiCB

Does nothing appear here regarding the dispatch of your new hub:

https://www.sky.com/ordertracking