topic Re: Internet issues in Broadband

Internet issues

Marmite79 — Mon, 20 Jul 2026 23:47:28 GMT

every night my WiFi goes off and has issues during night. shy is this happening. we changed to sky because everyone rated your service

Re: Internet issues

Ginny74 — Mon, 20 Jul 2026 23:54:41 GMT

Ours goes off every night as well

Re: Internet issues

Abi477 — Mon, 20 Jul 2026 23:59:57 GMT

I am also having the same issue, and the checks through the app all say everything is fine when it's clearly not. Looking at this page there are many others with the same issue but no solutions offered. This is getting very frustrating

Re: Internet issues

Daniel0210 — Tue, 21 Jul 2026 03:48:33 GMT

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Internet issues

Abi477 — Tue, 21 Jul 2026 14:24:39 GMT

Hi Daniel, thank you for your reply. It's happening multiple nights in a row, not just the odd one here and there. I will look at the lights on the hub if it happens tonight