topic Re: Upgrade from old copper network in Broadband

Upgrade from old copper network

Haves+off+again — Mon, 20 Jul 2026 15:54:21 GMT

I need to upgrade from the old copper network but don’t have any mobile signal at home. Sky say they won’t upgrade me as I won’t be able to make emergency calls if the power goes down. This is the same situation I am in now so nothing would change. How can I persuade them to upgrade me?

Re: Upgrade from old copper network

TimmyBGood — Mon, 20 Jul 2026 16:49:37 GMT

@Haves+off+again wrote:

How can I persuade them to upgrade me?

Perhaps a new mast was activated last week and has hugely improved the local coverage...

If you fall into any category which might be regarded as vulnerable, the ISP is obliged to provide an Uninterruptible Power Supply unit.

Re: Upgrade from old copper network

Theatrerouge — Mon, 20 Jul 2026 17:09:50 GMT

if you have power cut , then you need an alternative to contact emergency services for unfer 5.00 you can remain safe with nokia phone free 100 mb sim

Re: Upgrade from old copper network

TimmyBGood — Mon, 20 Jul 2026 17:18:03 GMT

@Theatrerouge

Which relies on there being local cellular coverage...

Re: Upgrade from old copper network

Haves+off+again — Tue, 21 Jul 2026 06:42:04 GMT

That's the issue. We don't have mobile reception

Re: Upgrade from old copper network

Chrisee — Tue, 21 Jul 2026 07:33:58 GMT

@Haves+off+again when did yoy check with Sky about axswitch to full fibre? There have been recent changes for people in your situation somif it was afew months agon it msy have changed.

Re: Upgrade from old copper network

Theatrerouge — Tue, 21 Jul 2026 08:22:01 GMT

any isp provider will need to ensure , that one has a secondary means of calling out,

Re: Upgrade from old copper network

TimmyBGood — Tue, 21 Jul 2026 09:42:16 GMT

@Theatrerouge

True, but Ofcom doesn't define how this should be achieved. Bizarrely they also still think that one-hour run-time is adequate for a UPS...

Re: Upgrade from old copper network

Haves+off+again — Tue, 21 Jul 2026 10:51:10 GMT

Yesterday 😊

Re: Upgrade from old copper network

Chrisee — Tue, 21 Jul 2026 10:57:51 GMT

@Haves+off+again wrote:

Yesterday 😊

@Haves+off+again assume that is answer to my post. In that case you are currently stuck. It maybe would checking the Openreach information on your line using this checker Openreach Checker

Use your full address and if you want help,in understanding the output then podt a screen shot of the full table and first three lines of the notes after removing the reference to your address.