topic Re: Leaving Sky in Broadband

Leaving Sky

Disappointment1 — Mon, 20 Jul 2026 20:22:30 GMT

Does anyone else find it disappointment in the operaters at Sky to ask to leave this service. Every attempt is white washed and I find cannot leave. A disgracefull fraud

Re: Leaving Sky

caesarome — Mon, 20 Jul 2026 21:20:54 GMT

@Disappointment1

If you are not in the minimum term on a contract then you can use the switching service to leave Sky. The way this works is you just sign up to a new supplier and they then take over and tell Sky you are leaving.

Re: Leaving Sky

TimmyBGood — Mon, 20 Jul 2026 21:28:36 GMT

@Disappointment1

And if you are in a minimum term then fundamental consumer law applies: you need to argue that the service isn't as described / of adequate quality / fit for purpose and give the supplier opportunity to remedy the situation.

Re: Leaving Sky

Chrisee — Tue, 21 Jul 2026 07:38:39 GMT

@Disappointment1 to add to @TimmyBGood 's post if you make a formal complaint and Sky either does not agree to release you or simply does not answer for 6 weeeks you can take your complaint to the independent arbiter who are CISAS but note you cannot go directly to them until Sky have considered your complaint. See How to make a Sky complaint | Sky Help | Sky.com