https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323675#M579881 My TV and sky just keeps freezing and I think there is a problem with the sky streaming Mon, 20 Jul 2026 20:48:06 GMT Annie137 2026-07-20T20:48:06Z https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323675#M579881 My TV and sky just keeps freezing and I think there is a problem with the sky streaming Mon, 20 Jul 2026 20:48:06 GMT https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323675#M579881 Annie137 2026-07-20T20:48:06Z https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323790#M579928 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4574789">@Annie137</a>&nbsp;streaming video requires a strong stable WiFi signal reaching the device you are using .&nbsp;Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.&nbsp;<BR /><BR />Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A>&nbsp;or buy your own wifi system and use that instead of the Sky hub's WiFi.</P> Tue, 21 Jul 2026 06:10:23 GMT https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323790#M579928 Chrisee 2026-07-21T06:10:23Z https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323805#M579936 <P>But its saying my Internet is good,&nbsp; I just need someone to exchange the black box as I believe its that&nbsp;</P> Tue, 21 Jul 2026 06:52:15 GMT https://helpforum.sky.com/t5/Broadband/My-sky-keeps-freezing/m-p/5323805#M579936 Annie137 2026-07-21T06:52:15Z