https://helpforum.sky.com/t5/Broadband/not-connecting/m-p/5323581#M579863 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4735123">@katie354</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 20 Jul 2026 18:45:52 GMT caesarome 2026-07-20T18:45:52Z https://helpforum.sky.com/t5/Broadband/not-connecting/m-p/5323547#M579850 <P>the wifi box is only showing 2 green lights. &nbsp;i have turned it off, reset it.. still the same. &nbsp;so we can't use anything in the house that is connected to the internet.</P> Mon, 20 Jul 2026 18:14:00 GMT https://helpforum.sky.com/t5/Broadband/not-connecting/m-p/5323547#M579850 katie354 2026-07-20T18:14:00Z https://helpforum.sky.com/t5/Broadband/not-connecting/m-p/5323581#M579863 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4735123">@katie354</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 20 Jul 2026 18:45:52 GMT https://helpforum.sky.com/t5/Broadband/not-connecting/m-p/5323581#M579863 caesarome 2026-07-20T18:45:52Z