https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5323355#M579792 <P>Hi, our WiFi isn't working again. All the lights are on and the TV is working and is connected via an Ethernet cable.</P><P>&nbsp;</P><P>When we put in the password on our devices, they won't connect. It just says 'unable to join WiFi network'. This is for both mine and my husband's phones and our iPads. It's been about 3 days. We've tried restarting our devices and turning the hub on and off.</P><P>&nbsp;</P><P>Thanks</P> Mon, 20 Jul 2026 14:10:33 GMT Sarah005 2026-07-20T14:10:33Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5323355#M579792 <P>Hi, our WiFi isn't working again. All the lights are on and the TV is working and is connected via an Ethernet cable.</P><P>&nbsp;</P><P>When we put in the password on our devices, they won't connect. It just says 'unable to join WiFi network'. This is for both mine and my husband's phones and our iPads. It's been about 3 days. We've tried restarting our devices and turning the hub on and off.</P><P>&nbsp;</P><P>Thanks</P> Mon, 20 Jul 2026 14:10:33 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5323355#M579792 Sarah005 2026-07-20T14:10:33Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5323413#M579812 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679328">@Sarah005</a>&nbsp;is it possible somebody has changed the password? You can reset the hub back to its defaults including the password. If you have a black Sky hub press and hold in thecreset oin until the power led flashescwhich takes 20nseconds. On the white hubs press and hold in the WPS button until the led flashes green which takes 30 seconds</P> Mon, 20 Jul 2026 15:18:31 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5323413#M579812 Chrisee 2026-07-20T15:18:31Z