topic Speed in Broadband

Speed

David199999 — Mon, 20 Jul 2026 13:16:51 GMT

Hey my names David Smeaton and have discussed this at length a month ago I'm paying for WiFi speeds 900 and I only receive 21 to 30 mps

Re: Speed

Daniel0210 — Mon, 20 Jul 2026 13:25:02 GMT

@David199999
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers. As this was your first post you haven't discussed it on here before.

Re: Speed

TimmyBGood — Mon, 20 Jul 2026 13:49:19 GMT

@David199999 wrote:

I'm paying for WiFi speeds 900 and I only receive 21 to 30 mps

You're paying for 900Mbs broadband (delivered as far as the Hub over optical fibre and ethernet cable)

WiFi is is not broadband, and always reduces to zero Mbs on the other side of a few walls or over some tens of metres of clear air.

The 'WiFi Guarantee' (if the WiFi Max subscription supplement is on the account) is for 25Mbs

Re: Speed

2muchTV — Mon, 20 Jul 2026 13:35:34 GMT

So recognising this is a customer forum, how have you been taking the speed test and/or which app are you using?