topic Re: Broadband device track in Broadband

Broadband device track

Anadias — Mon, 20 Jul 2026 11:04:52 GMT

Hi Sky,

I recently signed up for your broadband service, and I can see that my internet activation date is scheduled for the 31st. However, I haven’t received any information about the router yet.

Could you please let me know when the device will be delivered to my address?

Thank you!

Re: Broadband device track

Chrisee — Mon, 20 Jul 2026 11:28:04 GMT

@Anadias you are.not talking to Sky by posting in the forum. Sky dispatch the hub by post to arrive a couple of days before activation.

Re: Broadband device track

Daniel0210 — Mon, 20 Jul 2026 12:19:57 GMT

@Anadias

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.

Once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.