topic Re: Phone line not working in Broadband

Phone line not working

natstim — Mon, 20 Jul 2026 06:10:45 GMT

My phone line and hence my broadband is not working

Re: Phone line not working

Chrisee — Mon, 20 Jul 2026 06:13:57 GMT

@natstim once thr line has been down for an hour the online service checker should offer help,including booking an engineer if required. Using a mobile connection log into the My Sky app saves a long frustrating call when Sky's line open around 8am.

Re: Phone line not working

natstim — Mon, 20 Jul 2026 06:26:55 GMT

The service checker is not working for me either

I will have to call customer services at 8

Re: Phone line not working

Daniel0210 — Mon, 20 Jul 2026 06:29:23 GMT

@natstim

As pointed out above the service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.