Internet dropped out

DanMansfield — Sun, 19 Jul 2026 21:08:03 GMT

Router is on but shows no Internet light, BT openreach box has power, pon light is off los light is red lan light is flashing green

Re: Internet dropped out

caesarome — Sun, 19 Jul 2026 21:17:13 GMT

@DanMansfield

As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: Internet dropped out in Broadband

Internet dropped out

Re: Internet dropped out