https://helpforum.sky.com/t5/Broadband/Interment-dropping-off/m-p/5322898#M579619 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4734428">@Gf14</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 19 Jul 2026 20:46:19 GMT caesarome 2026-07-19T20:46:19Z https://helpforum.sky.com/t5/Broadband/Interment-dropping-off/m-p/5322843#M579586 <P>Hi my internet keeps dropping off and making the tv stream pause or jump back to the main Home Screen&nbsp;</P> Sun, 19 Jul 2026 18:43:44 GMT https://helpforum.sky.com/t5/Broadband/Interment-dropping-off/m-p/5322843#M579586 Gf14 2026-07-19T18:43:44Z https://helpforum.sky.com/t5/Broadband/Interment-dropping-off/m-p/5322898#M579619 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4734428">@Gf14</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 19 Jul 2026 20:46:19 GMT https://helpforum.sky.com/t5/Broadband/Interment-dropping-off/m-p/5322898#M579619 caesarome 2026-07-19T20:46:19Z