Broadband issue

Mbas — Sat, 18 Jul 2026 20:07:53 GMT

From the time I have switched to sky we have noticed that intermittently the internet connection drops at random time. My family have noticed that sometimes connection is not there. I have noticed that lots of my different apps take time to load different screens it is really slow. This is also random. And when I perform speed test it shows good speed but I never faced this sort of issue with Vodafone. This happens even when I am sitting close to router. Also I need 2 booster as there are two areas where the signal is weak. Please note the issue I mentioned about the dropping of connection is not related to this weak signal

Re: Broadband issue

caesarome — Sat, 18 Jul 2026 21:31:47 GMT

For a booster if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link so when you contact them let them know about the connection drops as well.

topic Broadband issue in Broadband

Broadband issue

Re: Broadband issue