https://helpforum.sky.com/t5/Broadband/Internet/m-p/5322328#M579444 <P>My phone has no internet connection Erin have turned off phone and reset sky broadband box and still nothing lights on the box are green it's saying I have. Connection but nothing to my phone telly working&nbsp;</P> Sat, 18 Jul 2026 18:55:25 GMT Chelleyc 2026-07-18T18:55:25Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5322328#M579444 <P>My phone has no internet connection Erin have turned off phone and reset sky broadband box and still nothing lights on the box are green it's saying I have. Connection but nothing to my phone telly working&nbsp;</P> Sat, 18 Jul 2026 18:55:25 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5322328#M579444 Chelleyc 2026-07-18T18:55:25Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5322345#M579449 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3246148">@Chelleyc</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Jul 2026 19:37:13 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5322345#M579449 caesarome 2026-07-18T19:37:13Z