https://helpforum.sky.com/t5/Broadband/Wi-fi-issue/m-p/5322316#M579440 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4733836">@Nrc1971</a>&nbsp;</P> <P>Somethimg you could try is to either lower or turn off your broadband shield to see what then happens.&nbsp;You can do this via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Sat, 18 Jul 2026 18:37:09 GMT caesarome 2026-07-18T18:37:09Z https://helpforum.sky.com/t5/Broadband/Wi-fi-issue/m-p/5322290#M579431 Why is it when my mobile is connected to WiFi I get no messges at all..as soon as I go to 5g I get messges with no issues whatsoever..And streaming on mobile is an issue also ...But fine on the TV Sat, 18 Jul 2026 17:48:42 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-issue/m-p/5322290#M579431 Nrc1971 2026-07-18T17:48:42Z https://helpforum.sky.com/t5/Broadband/Wi-fi-issue/m-p/5322316#M579440 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4733836">@Nrc1971</a>&nbsp;</P> <P>Somethimg you could try is to either lower or turn off your broadband shield to see what then happens.&nbsp;You can do this via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Sat, 18 Jul 2026 18:37:09 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-issue/m-p/5322316#M579440 caesarome 2026-07-18T18:37:09Z