Online Multiplayer and Online Calling.

AdamColwell82 — Fri, 17 Jul 2026 19:42:09 GMT

Ever since yesterday afternoon, our house has struggled with a part of the broadband. Teams and Webex calls for work kept dropping in and out, my son has been unable to connect to every game that has multiplayer feature. Maybe a coincidence but around 1.15pm yesterday there was someone up the telephone pole outside the house. It appears the problem solely affects the above only. We've tried hard resetting the router, enabling the upnp which did work for online multiplayer but our smart TVs and Alexa for example started to not work so thats been disabled again. Obviously all sky checks shows nothing major wrong with the broadband. 18 months without a problem for our fibre broadband and now out of the blue some elements are causing issues.

Re: Online Multiplayer and Online Calling.

Brill+Gill — Sat, 18 Jul 2026 09:01:03 GMT

Hi @AdamColwell82, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Online Multiplayer and Online Calling. in Broadband

Online Multiplayer and Online Calling.

Re: Online Multiplayer and Online Calling.