topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Stevewilson — Wed, 22 Apr 2026 18:13:22 GMT

For the last 3 days my WiFi keeps dropping out, can't connect any device to it and can't connect my Sky Q box either. Sky says it's all fine???

Re: WiFi keeps dropping out

caesarome — Wed, 22 Apr 2026 18:36:51 GMT

@Stevewilson

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi keeps dropping out

Tcaac — Sat, 18 Jul 2026 00:33:21 GMT

Me too I had an engineer come out and all worked ok for 24 hours now sky broadband dropping out. Router keeps getting orange lights

Re: WiFi keeps dropping out

Daniel0210 — Sat, 18 Jul 2026 03:53:59 GMT

@Tcaac
At the time of night you've posted it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.