topic Re: WiFi says connected but not working in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-says-connected-but-not-working/m-p/5321638#M579131 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4733149">@Yas12345</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 17 Jul 2026 21:23:22 GMT caesarome 2026-07-17T21:23:22Z WiFi says connected but not working https://helpforum.sky.com/t5/Broadband/WiFi-says-connected-but-not-working/m-p/5321603#M579114 <P>The WiFi is full with connection and green lights but it's not actually working&nbsp;</P> Fri, 17 Jul 2026 19:33:11 GMT https://helpforum.sky.com/t5/Broadband/WiFi-says-connected-but-not-working/m-p/5321603#M579114 Yas12345 2026-07-17T19:33:11Z Re: WiFi says connected but not working https://helpforum.sky.com/t5/Broadband/WiFi-says-connected-but-not-working/m-p/5321638#M579131 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4733149">@Yas12345</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 17 Jul 2026 21:23:22 GMT https://helpforum.sky.com/t5/Broadband/WiFi-says-connected-but-not-working/m-p/5321638#M579131 caesarome 2026-07-17T21:23:22Z