topic Re: Internet dropping out and cutting off repeatedly in Broadband

Internet dropping out and cutting off repeatedly

Donna285 — Fri, 17 Jul 2026 18:35:56 GMT

I switched to sky recently for better internet connection and it seems to be worse please help the internet keeps crashing and cutting out

Re: Internet dropping out and cutting off repeatedly

caesarome — Fri, 17 Jul 2026 18:38:16 GMT

@Donna285

On your devices what is the wifi signal like ?

Is your broadband hub out in the open and not near any electrical devices ?

Re: Internet dropping out and cutting off repeatedly

Donna285 — Fri, 17 Jul 2026 18:40:57 GMT

The lights are all green the white box has a light light on the box is in a empty space

Re: Internet dropping out and cutting off repeatedly

caesarome — Fri, 17 Jul 2026 18:42:52 GMT

@caesarome wrote:

@Donna285

On your devices what is the wifi signal like ?

Re: Internet dropping out and cutting off repeatedly

Donna285 — Fri, 17 Jul 2026 18:43:01 GMT

The lights are green and the white light is lit on the box everyday the internet drops out I check the speed with the speed test and it goes to 3/4 it should read 300, the other side goes to 16 it should be closer to 30

Re: Internet dropping out and cutting off repeatedly

Donna285 — Fri, 17 Jul 2026 18:45:41 GMT

I just ran a speed test and the first speed went to 200 and the other speed 42. I thought I would check it but it will go down again it is doing it every day now

Re: Internet dropping out and cutting off repeatedly

caesarome — Fri, 17 Jul 2026 18:53:49 GMT

@Donna285

Again I will ask, what is the wifi signal showing on your devices, is it on the weak side ?

Re: Internet dropping out and cutting off repeatedly

Donna285 — Fri, 17 Jul 2026 19:05:01 GMT

At the moment it is ok but it will drop as it has been

Re: Internet dropping out and cutting off repeatedly

caesarome — Fri, 17 Jul 2026 19:16:36 GMT

@Donna285

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.