Broadband has gone down

JDW27 — Fri, 17 Jul 2026 15:19:14 GMT

My broadband is off there is no green power lights on at the openreach fibre box on the wall.

Re: Broadband has gone down

GD1 — Fri, 17 Jul 2026 15:26:08 GMT

@JDW27 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#