Broadband connection issues

Henry_Ker — Fri, 17 Jul 2026 14:39:00 GMT

My sky broadband has been working intermittently today as it keeps disconnecting. I've run tests and it appears everything is fine in my area, but the modem is being temperamental. Can someone please assist

Re: Broadband connection issues

Daniel0210 — Fri, 17 Jul 2026 14:48:17 GMT

@Henry_Ker
Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband connection issues

Henry_Ker — Tue, 21 Jul 2026 07:05:24 GMT

Thank you, I ended up having a Sky engineer coming out to resolve the issue 🙂

topic Broadband connection issues in Broadband

Broadband connection issues

Re: Broadband connection issues

Re: Broadband connection issues