https://helpforum.sky.com/t5/Broadband/Bt-Openreach-engineer-appointment/m-p/5321352#M579031 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732838">@kathshaw0545</a>&nbsp; No on this customer helps customer community can cancel your appointment, have you checked if you can cancel through the track order option on your account?</P> <P>&nbsp;</P> <P>If not you'll need to call Sky however if there is less than 24 housr notice you'll be charged a £25 missed appointnemtn fee as Sky needs more than 24 hours notice to cancel an appopintment</P> Fri, 17 Jul 2026 13:32:43 GMT GD1 2026-07-17T13:32:43Z https://helpforum.sky.com/t5/Broadband/Bt-Openreach-engineer-appointment/m-p/5321348#M579027 <P>We lost our internet connection on Wednesday and it is now restored.</P><P>i have had a message to say Bt Openreach are sending an engineer tomorrow morning. We are going away on holiday.&nbsp;<BR />This appointment needs to be cancelled if they need access to our property , and can you confirm whether an engineer is now required as we have the internet connection back on?&nbsp;<BR /><BR /></P><P>Thank you&nbsp;</P><P>Kathryn Shaw&nbsp;</P> Fri, 17 Jul 2026 13:25:10 GMT https://helpforum.sky.com/t5/Broadband/Bt-Openreach-engineer-appointment/m-p/5321348#M579027 kathshaw0545 2026-07-17T13:25:10Z https://helpforum.sky.com/t5/Broadband/Bt-Openreach-engineer-appointment/m-p/5321352#M579031 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732838">@kathshaw0545</a>&nbsp; No on this customer helps customer community can cancel your appointment, have you checked if you can cancel through the track order option on your account?</P> <P>&nbsp;</P> <P>If not you'll need to call Sky however if there is less than 24 housr notice you'll be charged a £25 missed appointnemtn fee as Sky needs more than 24 hours notice to cancel an appopintment</P> Fri, 17 Jul 2026 13:32:43 GMT https://helpforum.sky.com/t5/Broadband/Bt-Openreach-engineer-appointment/m-p/5321352#M579031 GD1 2026-07-17T13:32:43Z