topic Re: Poor WiFi in Broadband

Poor WiFi

abbdee — Fri, 17 Jul 2026 09:10:55 GMT

We switched to Sky but WiFi doesn't feel fast and is often quite clunky/intermittent. All of our devices that use WiFi, phones, laptops, Alexa devices, yoto players etc are noticeably worse than with our previous provider that was meant to be slower download speed.

Re: Poor WiFi

caesarome — Fri, 17 Jul 2026 09:20:59 GMT

@abbdee wrote:

All of our devices that use WiFi, phones, laptops, Alexa devices, yoto players etc are noticeably worse

On these devices do they show a good wifi signal or is it pretty weak ?

Re: Poor WiFi

abbdee — Fri, 17 Jul 2026 10:46:19 GMT

pretty weak

Re: Poor WiFi

caesarome — Fri, 17 Jul 2026 11:14:50 GMT

@abbdee

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.