topic Re: Wifi not working in Broadband

Wifi not working

MidaR — Thu, 16 Jul 2026 13:21:47 GMT

I cannot connect to the wifi. Lights are all Greene, but none of my device devices can connect to it. I've tried 2 mobile phones two laptops and the TV and none of them will connect.

Re: Wifi not working

Chrisee — Thu, 16 Jul 2026 13:49:47 GMT

@MidaR Rdboot your hub if devices cannot connect to the WiFi call Sky as the hub msybe faulty.

Wi-Fi not working urgent !

MidaR — Fri, 17 Jul 2026 08:57:21 GMT

URGENT!

Hi, all three of our Windows laptops suddenly stopped connecting to our Sky Wi-Fi at the same time. They can see the network but won’t connect. All three connect to mobile hotspots without any issue, and our phones connect to the Sky Wi-Fi normally. We’ve already rebooted and factory reset the hub, but the problem persists. Could you please run diagnostics on the hub and, if necessary, arrange a replacement?

we need the laptop for work.

thabks

Re: Wifi not working

MidaR — Fri, 17 Jul 2026 08:58:52 GMT

What’s the sky support number? Can’t find it anywhere!

Re: Wifi not working

caesarome — Fri, 17 Jul 2026 09:05:25 GMT

@MidaR

Your two topics on this have been merged into this one.

What is the result of this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

What happens when you try to connect a device to your network ?