Poor wifi connection

phil+King — Thu, 16 Jul 2026 21:21:17 GMT

I need a visit from an engineer as I am unhappy with my wifi connection around the house. You sent me a new router which is poor compared to the one I had. I need a visit as soon as possible I am very unhappy with what has been done over the last week.. I have lost my landline and now I have poor wifi. It is not good enough Mr Philip

Re: Poor wifi connection

caesarome — Thu, 16 Jul 2026 21:24:30 GMT

@phil+King

We are customers here so you are not speaking to Sky.

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

topic Poor wifi connection in Broadband

Poor wifi connection

Re: Poor wifi connection