https://helpforum.sky.com/t5/Broadband/WiFi-connection-lagging/m-p/5320863#M578852 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618811">@Adele220981</a>&nbsp;wrote: Can you please look into this?<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618811">@Adele220981</a>&nbsp;</P> <P>We are just customers here.</P> <P>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Thu, 16 Jul 2026 18:34:07 GMT caesarome 2026-07-16T18:34:07Z https://helpforum.sky.com/t5/Broadband/WiFi-connection-lagging/m-p/5320810#M578840 <P>Hi, for the last few days my WiFi connection has been poor but we're not doing anything different to normal. The sky tv keeps freezing and lagging too. Can you please look into this?</P> Thu, 16 Jul 2026 17:10:24 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection-lagging/m-p/5320810#M578840 Adele220981 2026-07-16T17:10:24Z https://helpforum.sky.com/t5/Broadband/WiFi-connection-lagging/m-p/5320863#M578852 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618811">@Adele220981</a>&nbsp;wrote: Can you please look into this?<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618811">@Adele220981</a>&nbsp;</P> <P>We are just customers here.</P> <P>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Thu, 16 Jul 2026 18:34:07 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection-lagging/m-p/5320863#M578852 caesarome 2026-07-16T18:34:07Z