https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5320589#M578765 <P>I was speaking to Sherin about my lost internet connection and was following his advice but was cut off. &nbsp;My router is showing ( left to right) green blank green red. What do I do now?</P> Thu, 16 Jul 2026 11:12:14 GMT VinceRobertson 2026-07-16T11:12:14Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5320589#M578765 <P>I was speaking to Sherin about my lost internet connection and was following his advice but was cut off. &nbsp;My router is showing ( left to right) green blank green red. What do I do now?</P> Thu, 16 Jul 2026 11:12:14 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5320589#M578765 VinceRobertson 2026-07-16T11:12:14Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5320591#M578766 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4222988">@VinceRobertson</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 16 Jul 2026 11:13:24 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5320591#M578766 caesarome 2026-07-16T11:13:24Z