No Internet upstairs

Charls1 — Thu, 16 Jul 2026 06:40:49 GMT

My sons bedroom TV & ps5 cant connect yo the Internet.. ive tried restarting both router and PS5.. disconnected reconnect.. ive checked the advanced WiFi settings on wpa2 but still nothing? Ive also noticed that even though I have just purchased a higher grade Internet its weaker than my virgin package which was a lower package.. My Internet on my phone is really slow when I am a T home connected??? Can you please help

Re: No Internet upstairs

Me134 — Thu, 16 Jul 2026 07:18:38 GMT

@Charls1 wrote:
My sons bedroom TV & ps5 cant connect yo the Internet.. ive tried restarting both router and PS5.. disconnected reconnect.. ive checked the advanced WiFi settings on wpa2 but still nothing? Ive also noticed that even though I have just purchased a higher grade Internet its weaker than my virgin package which was a lower package.. My Internet on my phone is really slow when I am a T home connected??? Can you please help

Sounds like a weak wifi issue which isn't affected in the slightest by the speed to the hub.

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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No Internet upstairs

Re: No Internet upstairs