Wifi keeps going out

Superfoxy — Thu, 16 Jul 2026 03:29:47 GMT

Whole wifi keeps going out with two of the four lights going to Amber this has happened every since you upgraded the internet after you sent out the engineer and they put in the extra bit.

Re: Wifi keeps going out

Daniel0210 — Thu, 16 Jul 2026 03:34:42 GMT

@Superfoxy
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

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Wifi keeps going out

Re: Wifi keeps going out