I cannot connect to the internet

Nattaya — Wed, 15 Jul 2026 21:51:06 GMT

Hello, my broadband is not working. I’ve checked the Openreach box and the LOS light is red. I’ve already tried restarting it but it didn't help.

Re: I cannot connect to the internet

caesarome — Wed, 15 Jul 2026 22:03:54 GMT

@Nattaya

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: I cannot connect to the internet in Broadband

I cannot connect to the internet

Re: I cannot connect to the internet